Gacheri MburuguOf the unlived lives…You cannot judge me for what I did for this article to appear as if it was posted in 2021 yet you are reading it in the second week of…Dec 31, 2021Dec 31, 2021
Gacheri MburuguThe God’s must be Crazy… and humans are nuts!I now realize that the events and madness on one side of the world could completely be unknown to and inexistent in another part of the…Dec 13, 2021Dec 13, 2021
Gacheri MburuguCustomer experience [B]Sadly, this is one of those fields, just like in technology, where you are rendered irrelevant and obsolete without a warning. There is noDec 2, 2021Dec 2, 2021
Gacheri MburuguBuilding customer experience [A]The way companies manage to shift from one branding cliché to another baffles me all the time. Sadly or not, marketers have to keep up with…Nov 10, 2021Nov 10, 2021
Gacheri MburuguDisrupting customer service.Employ all the customer service tricks in the book that you can, but if you cannot engage the customer in their language of choice, tOct 8, 2021Oct 8, 2021
Gacheri MburuguIt is a gift; uncertainty.if everything was all laid out in advance, it would take away the enthusiasm, the dangerous thrill, the curiosity, the creativity…Sep 20, 2021Sep 20, 2021
Gacheri MburuguSomeone to believe in us.When someone believes in you or does something to imply that they do, you suddenly believe in yourself. You gain this courageSep 7, 2021Sep 7, 2021
Gacheri MburuguPeople always want to believe…A person so dear asked me once what gets me going in the morning… I didn’t think so much about the question until a few years later. Is it…Aug 4, 2021Aug 4, 2021
Gacheri MburuguWriting about writing, and other stories…I’ve always imagined that I’d be writing my first piece while sipping tea and sporadically gazing over the scenic view of an ocean, or…Jul 5, 2021Jul 5, 2021
![Customer experience [B]](https://miro.medium.com/v2/resize:fill:160:106/1*znibsPcNJjKFVfwPXKrHcA.png)
![Customer experience [B]](https://miro.medium.com/v2/resize:fill:320:214/1*znibsPcNJjKFVfwPXKrHcA.png)
