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Gacheri Mburugu
Gacheri Mburugu

18 Followers

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Dec 31, 2021

Of the unlived lives…

You cannot judge me for what I did for this article to appear as if it was posted in 2021 yet you are reading it in the second week of 2022. I had a stubborn personal goal that I dearly wanted to achieve by whatever means possible. Ha-ha! No, I…

Choices

4 min read

Of the unlived lives…
Of the unlived lives…
Choices

4 min read


Dec 13, 2021

The God’s must be Crazy… and humans are nuts!

While I am not so much a fan of becoming an adult mainly because of the insane number of bills that I have to foot, there is one thing that I have truly come to love about growing up; the refreshing and rich perspective that I have on issues. I…

Perspective

6 min read

The God’s must be Crazy… and humans are nuts!
The God’s must be Crazy… and humans are nuts!
Perspective

6 min read


Dec 2, 2021

Building customer experience [B]

I have been manifesting the second draft of this article for over two weeks now, but y’all should have told me that that is not how manifestation works. I practiced journaling. I practiced positive thinking; you know, I uttered all the positive affirmations that I could afford and trusted the…

Customer Experience

6 min read

Customer experience [B]
Customer experience [B]
Customer Experience

6 min read


Nov 10, 2021

Building customer experience [A]

The way companies manage to shift from one branding cliché to another baffles me all the time. Sadly or not, marketers have to keep up with these clichés otherwise they risk being branded out of existence. You’ve probably come across statements such as, “We are inspired by excellence. Or, “Our…

Marketing

7 min read

Building customer experience [A]
Building customer experience [A]
Marketing

7 min read


Oct 8, 2021

Reinventing customer service

2021’s Customer Service Week is here; celebrated annually every first week of October. It is that time of the year that most companies excessively celebrate their employees and customers in ways that almost feel insincere. Most customer-facing companies will take this opportune week to flood your every inbox reminding you…

Customer Service

6 min read

Disrupting customer service.
Disrupting customer service.
Customer Service

6 min read


Sep 20, 2021

It is a gift; uncertainty

“In these unprecedented times, we would like to assure you…” Yes, I can feel some of you already rolling your eyes. No. This is not one of those cliché statements at the beginning or end of every virtual call or e-mail that you engage in this, for the lack of…

Uncertainty

7 min read

It is a gift; uncertainty.
It is a gift; uncertainty.
Uncertainty

7 min read


Sep 7, 2021

Someone to believe in us

Remember that time when your mom, or dad, or your sibling, or your friend, or your boss, or even a stranger told you, “Yes, I know you can do it?” Or when you bagged that client that you didn’t think would contract your services but turns out they were super…

Believe

5 min read

Someone to believe in us.
Someone to believe in us.
Believe

5 min read


Aug 17, 2021

AI, People, Emotions

I wanted to write this piece once my sadness had faded. I don’t think it has really. That feeling has been overtaken by other emotions. Why I have been sad, you ask? Modern Family, just like all good things, inevitably came to an end. An epic 11-season series. I love…

Artificial Intelligence

7 min read

AI, People, Emotions
AI, People, Emotions
Artificial Intelligence

7 min read


Aug 4, 2021

People always want to believe…

A person so dear asked me once what gets me going in the morning… I didn’t think so much about the question until a few years later. Is it a prayer, dreams, love, hope, curiosity, music, the smell of black orthodox tea with a frozen mango cube, or cold-pressed green…

Religion

5 min read

People always want to believe…
People always want to believe…
Religion

5 min read


Jul 5, 2021

Writing about writing, and other stories…

I’ve always imagined that I’d be writing my first piece while sipping tea and sporadically gazing over the scenic view of an ocean, or mountain scenery from a hotel’s balcony, or a sequestered garden constantly adjusting my reading glasses just for the mien… o well, I don’t wear glasses, I…

Writing About Writing

5 min read

Writing about writing, and other stories…
Writing about writing, and other stories…
Writing About Writing

5 min read

Gacheri Mburugu

Gacheri Mburugu

18 Followers

Archery lover with a bad publishing schedule.

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