Gacheri Mburugu·Dec 31, 2021Of the unlived lives…You cannot judge me for what I did for this article to appear as if it was posted in 2021 yet you are reading it in the second week of…
Gacheri Mburugu·Dec 13, 2021The God’s must be Crazy… and humans are nuts!I now realize that the events and madness on one side of the world could completely be unknown to and inexistent in another part of the…
Gacheri Mburugu·Dec 2, 2021Customer experience [B]Sadly, this is one of those fields, just like in technology, where you are rendered irrelevant and obsolete without a warning. There is no
Gacheri Mburugu·Nov 10, 2021Building customer experience [A]The way companies manage to shift from one branding cliché to another baffles me all the time. Sadly or not, marketers have to keep up with…
Gacheri Mburugu·Oct 8, 2021Disrupting customer service.Employ all the customer service tricks in the book that you can, but if you cannot engage the customer in their language of choice, t
Gacheri Mburugu·Sep 20, 2021It is a gift; uncertainty.if everything was all laid out in advance, it would take away the enthusiasm, the dangerous thrill, the curiosity, the creativity…
Gacheri Mburugu·Sep 7, 2021Someone to believe in us.When someone believes in you or does something to imply that they do, you suddenly believe in yourself. You gain this courage
Gacheri Mburugu·Aug 4, 2021People always want to believe…A person so dear asked me once what gets me going in the morning… I didn’t think so much about the question until a few years later. Is it…
Gacheri Mburugu·Jul 5, 2021Writing about writing, and other stories…I’ve always imagined that I’d be writing my first piece while sipping tea and sporadically gazing over the scenic view of an ocean, or…
![Customer experience [B]](https://miro.medium.com/v2/resize:fill:160:106/1*znibsPcNJjKFVfwPXKrHcA.png)
![Customer experience [B]](https://miro.medium.com/v2/resize:fill:320:214/1*znibsPcNJjKFVfwPXKrHcA.png)
